True disciples of Jesus Christ seek to follow His example in the ways they communicate. Their communications, both verbal and nonverbal, are to be kind, compassionate, and helpful, reflecting a love for Heavenly Father’s children and an understanding that all people are brothers and sisters.
Elder L. Lionel Kendrick of the Seventy taught:
“Christlike communications are expressed in tones of love rather than loudness. They are intended to be helpful rather than hurtful. They tend to bind us together rather than to drive us apart. They tend to build rather than to belittle.
“Christlike communications are expressions of affection and not anger, truth and not fabrication, compassion and not contention, respect and not ridicule, counsel and not criticism, correction and not condemnation. They are spoken with clarity and not with confusion. They may be tender or they may be tough, but they must always be tempered.
“The real challenge that we face in our communications with others is to condition our hearts to have Christlike feelings for all of Heavenly Father’s children. When we develop this concern for the condition of others, we then will communicate with them as the Savior would. We will then warm the hearts of those who may be suffering in silence. As we meet people with special needs along life’s way, we can then make their journey brighter by the things that we say.
“Christlike communications will help us to develop righteous relationships and ultimately to return to our heavenly home safely. May we treasure the divine gift of communication, and may we use it wisely to build and to assist others on this marvelous journey through mortality” (“Christlike Communications,” Ensign and Liahona, Nov. 1988, 24).
“Standing Up: Civility”
“The Civility Experiment”
“Our Fading Civility,” President Gordon B. Hinckley
“Communication and Relationships,” Youth Activities
“Doing Dishes with Daddy,” Ensign, July 1998
“Universal Language,” New Era, August 1997
“A Listening Ear,” Liahona, April 1995
“You Can Get Teens to Talk,” Ensign, October 1993
“The Mormon Ethic of Civility,” Mormon Newsroom