“Policies and Announcements,” Ensign, Apr. 2004, 78
The First Presidency has sent the following letter, dated 27 January 2004, to priesthood leaders.
Member Communication with Church Headquarters
Members of the Church continue to place telephone calls and write letters to Church headquarters about doctrinal issues and personal matters. With an ever-increasing membership, the ability of General Authorities to respond personally to these inquiries presents an almost insurmountable task and makes it difficult for the Brethren to fulfill the duties for which they alone are responsible.
The Lord, in His wisdom, has so organized His Church that there is accessible to every member a bishop or branch president and a stake, district, or mission president, who serve as spiritual advisers and temporal counselors. We have the utmost confidence in the wisdom and judgment of these priesthood leaders. By reason of their callings, local leaders are entitled to the spirit of discernment and inspiration to enable them to counsel members within their jurisdiction. Accordingly, in most cases, correspondence from members will be referred back to their local leaders for handling. Priesthood leaders who have need for further clarification about doctrinal issues may write in behalf of their members to the First Presidency.
It is our desire that all members feel they have the support and guidance they need; however, all things should be done in wisdom and order. We believe that both members and local leaders will be blessed as they pray and counsel together in an effort to resolve matters of concern to them.