Step by Step

Member Tools Frequently Asked Questions

Login and Update

When I try to log in to Member Tools, it won’t accept my password; how do I fix it?
My app won't update, how do I fix it?
I don’t remember my Church Account login information; how can I reset it?
I have Automatic update enabled but it is not working; how can I fix it?
How do I update my version of Member Tools?

Updating Information

How can I update my contact information?
How do I update my household location on the map?
How do I add or update calendar events?
The Serving Missionaries list is incorrect; how do I fix it?
The Assigned Missionaries list is incorrect; how do I fix it?

Settings and Preferences

How do I change my settings to send out group text messages individually as a mass text instead of as a group text from Member Tools?
What do the tile colors represent on the Home screen? Are they just random or do the colors mean they are in some sort of similar grouping?
How do I change my preferred language for Member Tools without changing my device language?

Visibility Settings and Privacy

How can I limit who has access to my household's digital contact information?
Why can’t I keep notes about members in Member Tools?
Why can’t I view information for members outside of my stake or district?
Why am I seeing birth dates and other private membership information for members in my ward?

Missing or Incomplete Data

Why can’t I access the same functionality and data in Member Tools that I can access through Leader and Clerk Resources (LCR)?
Why doesn’t my calendar show events I expect to see?
I moved recently. Why is it still showing the directory for my old ward?
Why isn’t Member Tools reflecting an update made to a member’s data?
I am a local leader; why can’t I see the reports to record attendance or ministering interviews?