Viewing Church broadcast events via satellite is ideal for local units that either currently own satellite equipment or where broadband Internet is unobtainable. While the stake technology specialist is responsible for setting up satellite broadcasts, the local FM group is primarily responsible for the care and maintenance of the satellite and video systems.
In most circumstances, the sound and video systems are permanently installed and tied into the satellite system. They have few, if any, user-serviceable parts. If a meetinghouse does not already have a satellite system, service should be requested through the local FM group. They will decide if the building qualifies for installation and if it is within their project budget.
Satellite systems in meetinghouses vary depending on the needs of the local unit. They range in complexity from a simple TV screen in the chapel to distributed systems with multiple TV channels and language options available throughout the building. Operator instructions are available in each building with a satellite system.
United States, Canada, Latin America, South America
For help setting up a satellite system or troubleshooting an issue, contact Global Service Center—IT Support.
Rest of world
For help setting up a satellite system or troubleshooting satellite issues, contact the area office.
Testing the system
Satellite systems should be tested at least two weeks prior to a broadcast event. To test that the different components of a system work and that the system is set up correctly, everything should be set up as it will be for the broadcast. Each TV channel and display location that will be used should be tested. If problems are encountered, the local FM group should be notified. Two weeks’ notice should give the FM group time to have the satellite system serviced and to correct any known issues before the broadcast.
The Church has over the years used many different types of satellite dishes. Unless the existing dish has been damaged, there is no need to have the dish replaced. Today, depending on the location, one of three types of dishes is installed:
- 1.2M KU band
- 1.8M KU band
- Large Format C band
The Church maintains worldwide satellite carriers. While multiple carriers may be available in any given location, specific carriers have been designated for use in specific locations around the world. The meetinghouse’s location will determine which satellite carrier it uses. While most broadcasts are available around the world at the same time, some broadcasts, such as rebroadcasts, temple dedications, and regional broadcasts, are time- and region-specific. Hence, location will determine which broadcasts are available and when. Additionally, when a large number of broadcasts occur at the same time, extra carriers may be brought online as needed.
Even after thoroughly testing the system, it is still possible that a component may fail either directly before or during a broadcast. Technology specialists should be ready at a moment’s notice to switch from the preferred broadcast technology to a backup technology that will enable the broadcast to continue. The following information can help technology specialists develop a backup solution:
Satellite broadcast methods are extremely robust and have few transmission interruptions. In most cases, problems with satellite reception are a local issue. Local issues are normally the result of the failure of electronics or infrastructure items such as the satellite dish. Regional issues may be caused by power outages, solar interference, and weather-related rain fade. Global outages are rare and by nature are not easily categorized.
The local FM group can be contacted during the week to help with troubleshooting an installation. For help during a broadcast, contact Global Service Center—IT Support. As call volume is high during broadcasts, wait times can be long. Last-minute issues can be avoided by testing the system early.
- Learn how to set up a broadcast with American Sign Language (ASL) Support
- General Satellite Program Instructions for the Stake Technology Specialist: Sent to stake presidents by the Church. These instructions should be posted on the cabinet containing the satellite receiver.
- Satellite Broadcast Schedule: Sent to stake presidents each year and contains details for all the broadcasts planned for the upcoming year. The broadcast schedule is also posted online.
- Satellite Receiver manual for reference and advanced setup: Cisco_9865D_Manual.pdf
- Digital projector: The FM group provides each building that has a satellite dish with a digital projector. For more information click digital projector.