As a stake technology specialist, you play a key role in supporting members with meetinghouse technology and ensuring a successful network transition. The following information is intended to help you in that responsibility.
What should I do for nonmobile, wireless devices on the network (for example, printers)?
Devices that are connected to the network but do not need to access the internet to function will continue working once connected to the Liahona network without being registered (for instance, a printer that is used only to print locally).
It is preferred that devices that do not typically move be connected to the network using a hardwired connection. Devices that move between buildings will need to be registered for each building in which they are used.
Only 15 devices per building can be registered in Technology Manger. If additional device registrations are needed, email mht@ChurchofJesusChrist.org. Simplified device registration instructions are provided at the end of this email.
What do I do if I haven’t changed buildings and I’m prompted to accept the agreement more than once per day?
This would indicate a Meraki access point in the building has been incorrectly activated against the wrong network or firewall. Collect the Meraki access point serial numbers in the building, and confirm they are properly associated with the building firewall in TM. Send an email to globalservicecenter@ChurchofJesusChrist.org if you find an access point has been activated against the wrong firewall.
Why aren’t we getting a splash page in our meetinghouse?
The splash page is presented through the Meraki wireless access points. If your facility has an old Cisco or another access point installed, these devices will not display the splash page and should be replaced with the Meraki access points. Older Cisco access points (models 1041 and 702) will no longer be supported after March 1, 2020. If this issue persists on a Meraki access point, please email globalservicecenter@ChurchofJesusChrist.org for additional support.
Registering Devices in Technology Manager—Step-by-Step Checklist
The splash page will be presented only to users that are connected to the Meraki wireless access points. Some facilities have old Church-approved Cisco or other nonapproved access points installed in their buildings. These devices will not display the splash page and should be replaced with the Meraki access points. The old Church-approved Cisco access points (models 1041 and 702) will no longer be supported after March 1, 2020.
Registering A Device in Technology Manager
Step 1: Identify the device that must connect wirelessly to the internet through to the network and that does not support click-through navigation to the splash page. In the device Wi-Fi Settings, “forget” the LDSAccess network.
Step 2: Connect the device to the Liahona wireless network (password: alma3738).
Step 3: Collect the device MAC address. If you have questions, please consult the device’s user manual or search the internet for information related to locating the MAC address for a specific device. The Global Service Department (GSD) will be unable to assist in finding device MAC addresses.
Step 4: Sign in to Technology Manager (tm.ChurchofJesusChrist.org) using your Church Account.
Step 5: Select the building or property the device needs to be registered at by clicking the firewall serial number associated with the property.
Step 6: Once the Firewall Details screen is displayed, click the vertical-ellipsis icon on the far right side of the screen. Then select Group Policy Manager.
Step 7: In the “Find A Device” section of Group Policy Manager, use the MAC Address drop-down menu to select the device you wish to register.
Note: Devices need to be connected to Liahona for several minutes before they will display in the drop-down. Only devices connected to Liahona will display in the drop-down.
Step 8: Add a descriptive device name under “Name” that will help identify the device in the future.
Step 9: Select NoSplash from the Policy Group drop-down.
Step 10: Click Save. Devices successfully added to the group policy will immediately appear on the page with the information entered. Test the device to ensure it is working properly on the Liahona network. Note: it will take several minutes after applying the group policy before the device will begin bypassing the splash page.