Satellite Receiver Remote Monitoring Set Up Instructions

Last Updated: 19 April 2019 at 10:20

Stake Technology Specialists (STSs) are now able to set up satellite receivers so they can be accessed through Technology Manager (TM). This will enable you to remotely view the satellite receiver’s health.

To access satellite receivers using TM, you should coordinate with the Facility Manager (FM) to ensure that the FM is aware of any changes you make to enhance the system.

NOTE: The following instructions are based on Technology Manager (TM) access rights for an STS. Those accessing TM with a different calling or employee roles may have different access rights.

Connecting Receiver to the Network

Step 1: Connect a standard network cable to the facility zone of the meetinghouse firewall or a switch connected to this zone. Port 4 of the Meraki MX64 firewall is the facility zone.


 

Step 2: Connect the network cable coming from the facility zone of the firewall to the ETH1 port on the back of the Cisco D9865 satellite receiver.

 

Identifying an available static IP address

Step 1:  Open an internet browser and enter https://tm.lds.org in the address bar and press the Enter key.

Step 2:  Sign in to TM with your LDS Account username and password.

 

Step 3: From the TM dashboard, find the property with the satellite receiver associated with it and select the serial number of the firewall to access the firewall detail page.

NOTE: Confirm that the serial number of the satellite receiver and firewall match the serial numbers of the devices installed at the property.

 

Step 4: Write down the Gateway IP address associated with the “FAC (Facility) Zone.” This information will be required when programming the satellite receiver.

 

Step 5: Click the Network tab in the firewall details page and select IP Assignment.

 

 

Step 6: In the IP Assignment page, click the Zone dropdown and select FAC for facility zone and click Refresh .

 

 Step 7: In the “Assign An IP” section, select the magnifying glass next to “Mac Address”.

 

After selecting the magnifying glass, TM will search for all devices currently online and connected to the facility zone and will display the information in a popup window.

NOTE: There may be other devices connected to the facility zone that are not online when the search is completed. These devices will not appear in the results. Contact the FM to find out if there is a list of known devices with static IP addresses assigned to them that are connected to the facility zone. Add these to the list of unavailable IP addresses. Completing the connected device search and collecting information about devices on the facility zone from the FM will provide a complete list of unavailable IP addresses.

 

Step 8: Write down  the IP addresses assigned to each device that appear in the “Connected Devices” window. These addresses cannot be assigned to the satellite receiver.

Step 9: Identify all “possible” static IP addresses for the facility zone on the selected firewall by selecting the IP Address dropdown in the IP assignment page.

Step 10: Write down the IP address size displayed next to the IP address dropdown. The size will either be 6 or 15. This information will be used to determine the “Mask” when programming the receiver.

 

Step 11: Compare the list of unavailable IP addresses with the list of possible IP addresses to identify an unused/available IP address in the facility zone. Any IP address on the possible IP address list not already assigned to a device can be used for the satellite receiver.

Step 12: Return to the dashboard by clicking Dashboard.

 

Step 13: Find the satellite receiver in the dashboard and click on the serial number.

 

Step 14: Enter the IP address that will be inputted into the satellite receiver in the “IP” field and click Save .

 

Step 15: Program receiver with the IP address saved in TM. Receivers that are programmed and connected correctly should begin reporting health status within 60 seconds.  Programming instructions are provided below.

Step 16: Refresh the page in TM.

Configuring the satellite receiver

After identifying an available IP address, the satellite receiver must be programmed manually.

Step 1:  Press Menu.

Step 2:  From the Main Menu highlight Setup Menu and press OK/Select.

 

Step 3:  From the Setup Menu highlight Advanced Setup and press OK/Select.

 

Step 4:  From the Advanced Setup menu, highlight Network Setup and press OK/Select.

 

Step 5:  From the Network Setup menu, highlight IP Setup and press OK/Select.

 

Step 6:  Using the Remote - from IP Setup menu press the yellow button on the remote

On the Receiver - from IP Setup menu arrow down, highlight SetIPAddr, and press Select

 

Step 7:  Using the Remote – from the Change IP Address menu arrow down and select IP Address/Mask (see below) and Gateway Addr fields and enter the required information. Once complete, press the green button on the remote or arrow over to save and press OK/Select to save changes.

NOTE: When entering IP addresses, add a zero in front of any single or double-digit numbers – example 10 = 010.

The “Mask” is determined as follows:

IP address size 6 = 28 mask

IP address size 15 = 24 mask

 

Step 8: Arrow over to Exit to leave menus and return to satellite programming.