ISSUE: Can a static IP be setup for a printer in the clerk's office? How is the TM tool used to set a static IP or reserve an IP for that printer in the building?
SOLUTION:The preference would be to have the printer setup for DHCP if supported. If DHCP is not an option, a static IP addressed must be identified from the available addresses. To identify the IP range available and addresses used, doing the following:
- Search in TM for the desired location. Search option can be found near the top right-hand side of the page
- Select the firewall serial number associated with the desired location
- This will take the firewall detail page where the IP ranges available per zone can be found. The image below shows the public zone information as an example.
- In the example above, there are 30 static IPs in the public (User) zone on this firewall and the IP range is 192.168.108.2 - .31. Some of these may already be used, this just shows you the entire range of available IPs.
- To find what devices are currently connected to the network and their associated IP addresses, select the “Network” tab and when the dropdown appears select “IP Assignments
- On this page, select the zone to gather information about in the dropdown box on the left-hand side of the page. The example below shows the User zone has been selected
- Once the correct zone selected, use the “Mac Address” search feature to see all currently connected devices by selecting the magnifying glass symbol
- Doing this will display “connected” devices.
- Review the list of available IP addresses assigned to the connected to determine what IP address in the static range is available for use. IMPORTANT: This will only give connected devices that are currently online. If a device with a static IP is offline, it will not show up on the list.
- Apply an available static IP to the device that needs to be configured.
- To assign the IP in TM to this device, enter the necessary information in the following fields and select save.
- Completing this action will not configure the device, it simply provides a log of devices that have statically assigned an IP for future reference.
- An alternative way to finding an unused static IP address in the available range is to run a ping from the PC. If a ping response is received, the IP is already in use. No response means the IP is not in use. This has the same limitation as noted above. If a device is offline, it will not respond.