If you need to return or exchange items, you are encouraged to do so within 90 calendar days after the date you received the item, though return policies vary by country. If you need to return or exchange annual curriculum items, you are encouraged to do so by either (i) the last day of March or (ii) 90 calendar days after the date you received the items, whichever comes later.
To return or exchange an item you ordered online or over the phone, please contact Customer Support for instructions and to obtain a return authorization number.
You may return or exchange an item by mail or at your local Distribution Store if it is sold there. (The Distribution Store may at its own discretion agree to receive the item.)
Unless we made an error with your order, the item was defective, or we provide you with a return label, you will be required to pay return shipping for your return or exchange.
Refunds will generally be issued in the same method and currency of payment as the original payment, but we may choose, at our sole discretion, to issue refunds in another form or currency as we deem appropriate. If you return an item purchased online or over the phone to a distribution store, the amount of your refund will be limited to the current selling price of that item in the distribution store.
If an item you ordered is defective, is damaged during shipping, or does not arrive, we will, at your preference, replace the item at no cost to you (provided the item is available) or refund the full purchase price, including the shipping and handling expenses you incurred. Please contact Customer Support to arrange for a replacement or refund.
Requests to replace defective, damaged, or missing items must be made within 90 calendar days from the day you ordered the item.
For food storage items, refunds or replacements will only be given for the portion of the order that is damaged.
Unless there was an error with your order or the item is defective, items that have been personalized or customized may not be returned or exchanged.
Unless prohibited by local law, all garment items are encouraged to be returned or exchanged within 90 calendar days after receiving the item. To return or exchange an item you ordered online or over the phone, please contact Customer Support for instructions and to obtain a return authorization number. You can return or exchange an item by mail or at a distribution store (some exclusions may apply). However, if you return an item to a distribution store, the amount of your refund will be limited to the current selling price of that item in the store and will be issued in accordance with the refund policy described below.
Unless we made an error with your order, you will be required to pay return shipping for your return or exchange. If possible, all returns should be in original packaging and accompanied by the packing slip.
For more detailed information by country, please go to store.ChurchofJesusChrist.org and select the refund policy link in the page footer.
For more information, contact Customer Support.
A Customer Support representative is ready to help you at help@store.ChurchofJesusChrist.org or by telephone. Please provide your name and order number.
To visit a store, see our list of stores by country.