Privacy and Cookie Policy (Updated 2016-05-09)

This Privacy and Cookie Policy explains how Corporation of the Presiding Bishop of The Church of Jesus Christ of Latter-day Saints, a Utah corporation with its principal offices in Salt Lake City, Utah, and its subsidiaries and affiliates (“CPB,” “we,” or “us”) collect, process, and use information about you when you visit the website (the “Store”) and explains when and why cookies (as described below) may be sent to Store visitors.

Information Collected and Utilized 

We may collect or receive information about you when you create your user account (“LDS Account”) or check out as a guest and when you submit information, including, but not limited to, your first and last name, user name, password, email address, street address, items purchased and/or stored in your virtual shopping cart, shipping preferences, and messages and emails you send to us. We may store additional information in your LDS Account in order to verify your identity and your eligibility to purchase certain items, such as garments and temple clothing. We may also record actions taken on the Store including, but not limited to, clicks, page views, IP address, search queries, or your participation in surveys and other information gathering practices. We may store this information on our equipment or the equipment of third parties that have a relationship with us for that purpose.

Payment information is not stored by this Store and is collected directly by a third party processor through its secure link only to facilitate the transaction. Specifically, no credit card information (including credit card numbers, expiration dates, billing, or other validating information) is transmitted, processed, or stored directly by the Store.

To the extent we retain personal profile information in your LDS Account, you can update your personal information by accessing the LDS Account site and editing (where permitted) your personal profile. Some LDS Account information can only be updated by making changes to the user’s membership records for The Church of Jesus Christ of Latter-day Saints (the “Church”) and such changes must be done in your local Church ecclesiastical ward, branch, or unit.

We may use the information we collect or receive from you to sell you products and address your questions, and to manage our everyday business needs, such as to prevent fraud, resolve disputes, improve Store administration, create usage statistics, and comply with the law.

We may share customer information with other non-profit Church affiliated legal entities. In addition, we may provide your personal information to third parties that assist us in completing the transaction, such as service providers that provide payment processing, maintenance, security, data analysis, hosting, or shipping services. These service providers are contractually required to adhere to industry standards in performing these functions and are prohibited from using your personal information for any purpose other than fulfilling our request for services. 


Please be aware that any information you may voluntarily choose to display on any publicly available portion of the Store becomes publicly available and may be collected and used by others.

We may disclose your personal information or other content if required by a subpoena or other judicial or administrative order or otherwise required by law. Additionally, we may disclose your personal information and other information where we deem it appropriate or necessary to prevent a violation of our Terms of Use and Sale or other agreements; to take precautions against liability; to protect the rights, property, or safety of the Store, any individual, or the general public; to maintain and protect the security and integrity of our services or infrastructure; to protect ourselves and our services from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against third party claims or allegations; or to assist government enforcement agencies.

We may use other companies to perform services necessary to our operations. In the course of providing these services, those companies may have access to your personal information. By contractual agreement, those companies must treat your information safely. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of your personal information by these companies.

Cookies and Clear GIFs

“Cookies” are pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie came, the “lifetime” of the cookie, and a randomly generated unique number or other value. Like most websites, we use cookies for a variety of purposes in order to improve your online experience. Clear GIFs and two types of cookies are used on this website:

  • Session cookies are temporary cookies that remain in the cookie folder of your browser until you leave the site.
  • Persistent cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
  • A clear GIF is a graphic file, rather than a text file, that is similar in function to a cookie.

When we use session cookies to track the total number of visitors to our site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the site to help customize your customer experience. We may associate personal information with a cookie file in those instances.

Please note that we are unable to offer the Store without placing some of our own cookies and/or similar technologies on your device. You are therefore required to consent to our use of cookies when you use the Store. If you do not want to enable cookies but would like to place an order, please call Customer Support. You may, however, be able to avoid certain cookies by configuring your browser settings if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser.

International Transfer of Data

Any personal information provided to us may be received at or transferred to our servers located in the United States of America, which may have less stringent data protection laws than the country where you reside. When you submit information through this Store, you understand that your action is an affirmative act, indicating your informed consent to the processing, as well as your informed consent to allow for the transborder data transfer to the United States of America for the purposes outlined above. If you submit any personal information about yourself or others, including information referring or demonstrating religious beliefs, affiliations, or practices, then you alone are responsible for the consequences of making this transfer of personal information.


We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy statements of third-party websites to ensure they meet your personal expectations of privacy.


We may update this Privacy and Cookie Policy to clarify our practices and to reflect new or different privacy practices. We encourage you to check the Privacy and Cookie Policy to remain informed of any changes. If we make any material changes we will notify you, either by email (sent to the email address specified in your LDS Account or provided by you during checkout), by means of notice on the Store, or otherwise. You can determine when this version of the Privacy and Cookie Policy was adopted by referring to the “Effective Date” below.


If you have any questions about this Privacy and Cookie Policy, the practices of this site, or your dealings with this website, please contact us by telephone at 00800 2950 2950 or via email at

Updated 2016-05-09