Getting Started

Last Updated: 31 July 2019 at 10:12

One of the missions of The Church of Jesus Christ of Latter-day Saints is to care for the poor and needy. These online tools will help you do so quickly and efficiently, enabling you to spend more time ministering to individuals in your ward or stake.*

Here you can order food, clothing, and household items and refer members to professionals in Family Services. When you place orders and make referrals online, no paper records are necessary.

Explore the tools and get started at welfareservices.ChurchofJesusChrist.org.

*On this website, the terms stake and ward also refer to districts and branches. The terms stake president and bishop and references to their counselors also refer to district presidents, branch presidents, and their counselors.

ACCESSING THE WEBSITE

Authorized leaders (bishoprics, Relief Society presidents, clerks, and stake presidencies) and other authorized ward members can access the Welfare Resources website at welfareservices.ChurchofJesusChrist.org.

The website is also accessible through ChurchofJesusChrist.org by following these steps:

  1. Go to the ChurchofJesusChrist.org home page, and sign in to your Church Account by choosing My Account and Ward and then Sign In.
  2. Enter your username and password.
  3. Under My Account and Ward, click on the Tools and Support menu, and choose Leader and Clerk Resources.
  4. On the Leader and Clerk Resources page, click on the Other menu, and choose Welfare Resources/Bishops’ Orders.

WELFARE SERVICES RESOURCES AT A GLANCE

  1. Resources: The Resources tab is where unit leaders can access welfare-related resources for members of their ward or branch, such as orders for food, clothing, and household items and counseling and career resources.
  2. Orders: The Orders tab is where unit leaders manage bishops’ orders. Leaders can create new orders, view current orders, and access other information here.
  3. Referrals: The Referrals tab allows leaders to view initiated counseling services referrals.
  4. Reports: The Reports tab lets leaders view and print reports of welfare orders for their units or for specific recipients.
  5. Settings: The Settings tab allows bishops and other ward leaders to set their default notification settings and more. This tab also allows bishops to manage the list of authorized preparers and specify default settings for their ward.

Note: Ward members who are listed as preparers do not have access to these sections. See “Bishop’s Orders: QuickStart Guide for Preparers” for more information.

THE ORDER PROCESS

Below is the typical process for initiating, preparing, approving, and filling bishops’ orders online. More details will be described in later sections.

  1. Initiate: The bishop, one of his counselors, the Relief Society president, or another authorized preparer initiates an order and assigns it to a preparer, if needed.
  2. Prepare: The bishop, one of his counselors, the Relief Society president, or another authorized preparer meets with the recipient and prepares the order. If the preparer is not in the bishopric, she or he submits the order for approval. If the bishop has chosen to receive notifications, then he will receive a text message or email when an order has been submitted.
  3. Approve: The bishop approves the order. In his absence, one of his counselors may give approval, but the bishop will be notified and approve the order later (even if the order has already been filled). If the preparer and recipient have chosen to receive text or email notifications, then they will receive notification of the approval.
  4. Fill: The recipient or an authorized representative fills the order at the bishops’ storehouse, an approved grocery store, or a Deseret Industries store. Some recipients will pick up their orders at designated Church meetinghouses.

THE REFERRAL PROCESS

The following describes the typical process for submitting counseling resources referrals online.

  1. Initiate: The bishop initiates a referral by clicking the + Referral button on the Welfare Resources home page. Referrals that have been saved but not submitted appear as Initiated.
  2. Submit: After completing a referral, the bishop submits the referral by clicking the Submit button. (To save the referral to complete it at a later time, click Save.)
  3. What’s Next: After the referral has been submitted, a counselor from the local Family Services office will contact you for more details about the individual(s). Family Services will work closely with you to determine the best resources to help the individual(s).