Audio Backup Solutions

Last Updated: 5 August 2019 at 09:05

The current meetinghouse webcast solution includes an automatic, audio-only stream, which a receiving site switches to if it cannot maintain video.

It is strongly recommended to have an additional audio backup in place. When audio backup is properly set up beforehand, the stake technology specialist can quickly switch to it if the meetinghouse webcast stream fails for any reason.

Audio Backup Option #1—Using Mobile Phones

When phone lines are not available in meetinghouses for audio backup, it will be necessary to use member-provided mobile phones. These phones will need to be charged and plugged into a power outlet to keep the phone charged during the entire webcast. These phones should have a strong connection to their telecom providers in the meetinghouse where the phone will be located. 

The stake technology specialist or other technical assistants helping with the webcast should not use their phones in this situation. They will need to communicate in the background with each other at their respective broadcast or receiving sites.

The mobile phones will need to establish a phone connection that will remain turned on for the duration of the broadcast. One phone will be positioned on the pulpit at the broadcast location where the speakers stand, and the other phone will be on the pulpit at the receiving location. The receiving location will have the volume turned down low—even off—until there is a need for the backup.

If the webcast fails to transmit video and audio, the technology specialist at the receiving location should go to the pulpit and turn up the volume on the phone speaker. The microphone should already be positioned toward the phone, and audio should be played over the sound system in the chapel.

Audio Backup Options for Multiple Receiving Sites

When you have multiple receiving sites, the options described above for audio backup are still valid. However, instead of a direct phone connection, the stake technology specialist will set up an audio conference bridge that the receiving sites should call into to join the broadcast location. The audio conference bridge will need to be established prior to the event. Each area will need to set up their own audio bridge with audio bridge providers. If audio backup becomes necessary, then the technology specialist at each site needs to turn up the volume on the phone’s speaker.

How to Connect the Mobile Phone Audio into the Church Building’s Sound System

When the audio backup is activated, it is advisable to run the sound from the receiving mobile phone into the meetinghouse audio distribution system. This is done by plugging a EJ-10 crab box device into a nearby XLR (microphone) input jack. Then plug the yellow cable (1/8-Inch) into the mobile phone’s headphone port and the other end of cable (1/4-Inch) into the stereo port in the EJ-10 crab box. Test the sound levels to ensure that when the system is activated it doesn’t create any disruptive sounds.

Audio Backup Option #2—Using Traditional Phone Lines

(These instructions assume that the user has an audio mixer and an EJ-10 crab box solution with phone audio jacks.)

Phone Backup Connections (Originating Side)

  1. Use a cable that has 2 1/4-Inch connectors.
  2. Connect one end of the cable to the 1/4-Inch jack labeled Right Out on the mixer.
  3. Plug the other end into the EJ-10.
  4. Connect the EJ-10 to the RJ-11 line jack on a telephone. The audio feed from the mixer is now ready to go out over the phone line.
  5. Using that phone, call the receiving location.

Phone Backup Connections (Receiving Side)

  1. Leave a phone from a clerk’s office plugged into its phone jack (or use a cell phone if necessary), and bring that phone to the front of the chapel where the EJ-10 is located between the laptop and the PA system.
  2. Connect the phone to the side jacks on the EJ-10 to test the reception of the audio. Once it is tested and working, unplug the phone from the EJ-10 and only plug it back in if the internet webcast fails.
  3. The audio backup solution is now ready to use if needed.

For additional support, contact the Global Service Center.