Setting Up a New Clerk Computer

Last Updated: 19 February 2019 at 12:02



All new computers will come preconfigured with tools and settings that allow Church headquarters to remotely manage and secure the computer. For this reason, it's important to use the standard Church image shipped with the computer rather than building a new one.

If the meetinghouse has a broadband Internet connection, it is recommended that each computer run for four to five hours a week so that it can receive Windows and antivirus updates and so Church headquarters can perform any other needed tasks.

You should purchase a USB thumb drive that can be used to transfer data from an old computer to a new one, and then be used to back up MLS data on a regular basis.

The steps below explain how to set up a new clerk computer. They should be followed in order and completed under the direction of the stake technology specialist.

Task 1: Back up Data and Reset Security Token (if replacing an old clerk computer)

  1. Back up MLS data on the old computer.
    1. Open MLS and log in.
    2. Click File, and then click Backup to a File.
    3. Save the file to the USB thumb drive that came with the new computer.
  2. Back up other files needed for the new computer onto the USB thumb drive. These files may include applications you use and other files such as letters, agendas, or spreadsheets.
  3. Turn off the old computer.
  4. Contact the Global Service Center and ask them to reset your unit’s security token. If you do not do this, your new computer will not be able to use the Send/Receive Changes function of MLS.

Task 2: Set up the New Computer (Windows 10 System)

This document provides a simple, step-by-step process for setting up a new Windows 10 device. If you need assistance, please contact the Global Service Center at 1-855-537-4357.

Device Setup Procedure

Before powering on the new device – If you work in a facility where physical network connections are available, it is highly recommended that you connect now.

STEP 1: After the computer is connected to power and any available network, power it on. 

STEP 2: The first screen you will see is the Region Settings Screen. The default region is set to United States. If this is correct, select Yes. If not, select your region and then Yes.

STEP 3: Choose your primary keyboard layout. US is automatically selected. If this is correct, select Yes. If not, choose your layout and proceed. You will then be prompted to add a second keyboard layout. If you need one, click Add layout. If you do not want one, select Skip


STEP 4: You should now be logged in. If you are on a laptop or a desktop with wireless connection, you should be prompted to connect to a wireless network. If a known wireless network is available, connect now.

STEP 5: You should now be logged in and prompted to allow your PC to be discoverable. We recommend selecting No. If you select Yes, this will change some of the basic permissions associated with your network settings to allow your device to be visible to other devices on the network. 

6: No action or input is required until you see the following prompt.

This is the Computer Asset Updater. This tool will allow you to determine how the computer will be provisioned.  Please read the descriptions below if you are unsure about which option to select. If at any time you need to change your selection, you may do so by simply reselecting the profile option at the top of the tool. 

  • Option 1 Workforce (Domain Joined): This profile should be selected if you work in a Church-owned facility where a Church-managed network is available. You log in to your computer with your LDS Account and your password is automatically synchronized.  
  • Option 2 – Field (Seminaries, FM Office, Local Workgroup, etc.): This profile should be selected if you work in a location such as a seminary building, institute, facility, or other office where you may have connection to the internet, but you are required to use the VPN to access Church Intranet Services. 
  • Option 3 – Clerk/Meetinghouse: This profile should be selected by an STS or clerk to be used in a meetinghouse for any reason, including MLS leadership and financial management.
  • Option 4 – iMTC: This profile should be selected to be used in a Missionary Training Center (other than Provo) for either a teacher, classroom, or computer lab. 
  • Option 5 – Temple: This profile should be selected for use in temples to configure a device for use as an ordinance scanning station, a recommend desk, or an administrative computer.
  • Option 6 – Cancel Provisioning: You should only use this option if you are instructed to do so by a GSC support agent or a TSR.  If you are unsure of which option to choose, please contact the GSC at 801-240-4357. If you cancel provisioning and reboot, the profile selection tool will run again.

STEP 7: After you make your selection, you will see the following confirmation box.  Click OK.  Once again, if at any time you need to change your selection, you may do so by simply reselecting the profile option at the top of the tool.

STEP 8: You will now see the following User Account Control (UAC) to allow provisioning to run.  Please click Yes

STEP 9: The Computer Asset Updater will allow you to customize the device for your use. Input your information as shown in the example below. Unit Number, Country, Region, and Language are required fields. When you are finished, click Apply. Your computer will perform a few functions and then REBOOT. This will automatically restart your device.

STEP 10: The device will automatically log back in and complete the Provisioning process, which can take up to 10 minutes. No action is required during this procedure. You will see screens like this one.

After Provisioning is completed, the computer will again restart. You will be presented with the screen to log in.

STEP 11: Select the account to match your Unit Number entered on the Asset Updater and click Sign In. You will immediately be asked to change/create your password. Click OK.

No previous password exists; you will just be allowed to set your new password. Click on the line labeled New password and type in your new password. Re-type it on the line below and select the arrow. You will then be able to log in. 

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Task 3: Restore MLS Data (if replacing an old clerk computer)

  1. Plug your backup USB thumb drive into a USB port on the new computer.
  2. Double-click on the desktop icon to open MLS.
  3. If a Windows Security Alert message appears asking if you want to allow Java to run, make sure the Private networks box is selected, and then click Allow access.
  4. Enter the setup information for your unit.
    Note: Unless you are a new unit, the username and password entered here will only be used to get into MLS the first time.Once the MLS data is restored to the new computer, you will use the usernames and passwords from your old computer.
  5. Click OK.
  6. Click OK again when presented with the Page Setup window.
  7. Verify the Page Setup options and then click OK.
  8. Click File and then Restore from a File.
  9. Click OK to continue.
  10. Browse to the MLS backup file saved earlier, and then click Open.
  11. Click OK to continue.
  12. Type in a valid username and password from your old computer, and then click OK.
  13. Click OK to complete the restore process.

Use Send/Receive Changes in MLS

  1. Log in to MLS. 
  2. Click Send/Receive Changes in the bottom-right corner of the window. This will order a sync file to restore all of the unit's data. About a half hour later you will need to hit send and receive changes a few more times to finish downloading the restored data.
    Note: If you receive a security failure message when using Send/Receive Changes, contact the Global Service Center to request that they reset your unit’s security token.

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Task 4: Erase the Hard Drive of the Old Computer and Return it to the FM Group (if replacing an old clerk computer)

It is recommended that old computers be kept until all the files on the new computer have been verified and are working properly. This may take a few weeks. As soon as the unit’s clerk is confident that all the needed data is present and the programs are operating correctly on the new computer, the hard drive of the old computer should be erased. The old computer is then turned over to the FM group for proper disposal. See Erasing a Hard Drive.

For additional support, contact the Global Service Center.

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Optional: Instructions for Setting up Multiple User Accounts

 If this device is used by multiple units, you will need to set up an additional account for each unit.

  1. Hold down the Windows Key and X (⊞ Win+X) and select Computer Management from the drop down list.

  2. Navigate to the ‘Users’ folder: Local Users and Groups > Users.
  3. Select the Action tab and click New User.

  4. Use the Unit Number of the additional unit in the ‘User name’ and ‘Full name’ fields. Ensure that the ‘User must change password at next login’ box is checked. You may leave the ‘Password’ field blank to enable clerks from other units to set their own passwords. When finished, click the Create button.

  5. Each new account will need to be added to the Administrator group. Double click on the account you’ve just created.
  6. In the pop-up window, click the Member Of tab.

  7. Click the Add button. In the pop-up window, enter the object name ‘administrators’.

  8. Click the Check Names button and then click OK.

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For additional support, contact the Global Service Center.