Stake technology specialists or Ward and Stake clerks are typically involved in requesting and maintaining printers, including contacting the service provider, purchasing supplies, and coordinating equipment replacement (through the facilities management group).
Purchasing and Maintenance
The facilities management group is responsible for purchasing, repairing, and disposing of printers. Maintenance is typically handled by a third-party provider under contract to the Church.
Supplies and Support
Paper, toner, and other consumables are to be purchased with Ward or Stake budget.
Wards and Stakes can obtain service and supplies by calling 1-800-537-7192. Using the interactive phone menu, the caller will be connected to a service provider. In some cases, the caller will be connected to a third-party provider (such as Xerox or Staples). When this is the case, the third-party provider will know that the call is from a Church unit and will provide service and billing according to established contracts.
Please have the unit number and the printer’s make, model, and serial number available when calling for supplies or service. A unit number can be used to purchase supplies using this process.
(Outside North America, the facilities manager should be contacted regarding copier supplies or services.)
For support, contact the Global Service Center.
A printer driver is software that converts data to be printed into a format specific to the printer. Not all drivers work with all printers, and a driver made for a specific printer will work best because it has the software codes necessary to utilize special functions of that printer. Current print drivers can be downloaded from the printer manufactures website. To ensure the correct driver is downloaded be prepared with the printers make and model, in conjunction with the operating system of the computer the printer will be installed on.
Print quality generally is not an issue when printing black-and-white text. However, when printing MLS forms, gray highlights may not print correctly if the print’s resolution is not properly configured or the correct printer driver has not been installed. Use of remanufactured toner cartridges may also be responsible for degradation in quality. It is recommended that only OEM toner cartridges be used in devices under an active warranty.
Meetinghouse Network Guidelines
Where approved by local leaders, stake technology specialists can follow the manufacturers’ instructions to connect a printer to a meetinghouse network. If necessary, the stake technology specialist may work with the facilities management group to request network connectivity. Sensitive documents, including documents originating from MLS, should be printed to the clerk’s printer. Nothing sensitive should ever be electronically stored on a printer. All questions or problems related to setting up or using a printer should be referred to the manufacturer.