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Store Help

This help is only for store.ChurchofJesusChrist.org, the online store for The Church of Jesus Christ of Latter-day Saints. For more general information, please visit the Help Center.

Problems with Your Order?

To return an item, report damaged or missing items, or resolve any other questions about your order, please contact Customer Support.

Signing In with a Church Account

New Customers
If you do not have a Church account, please create one.

When you create an account, you’ll enjoy many benefits that will make shopping easier, such as:

  • Billing and shipping address saved on file
  • Record of previous online purchases
  • Saving items to your shopping cart for 30 days
  • Ability to view and purchase items based on your roles and responsibilities

Note: Credit cards are NOT saved on file.

What Is a Church Account?

A Church account is the main sign-in account for ChurchofJesusChrist.org, mobile applications, email subscriptions, and many other Church resources.

Annual Church Materials Orders

To place an annual Church materials order for your ward, branch, seminary, or institute, visit the Units and Callings section of the Online Store. There, you will find additional information under “Stake/Ward” or “Seminary and Institute Teacher and Administration,” depending on your role.

Item Availability

Item availability is displayed on the product page beneath the order quantity. You may order items on back order if you are using a credit card or are a unit leader billing to your ward or branch, but the items will not ship until they come in stock. You will not be charged for items on back order until they ship. For other payment types, please wait until the items become available.

Return Policy

Return and Exchange Period
If you need to return or exchange garment items, you are encouraged to do so within 90 calendar days after the date you received the item. If you need to return or exchange annual curriculum items, you are encouraged to do so by either (i) the last day of March or (ii) 90 calendar days after the date you received the items, whichever comes later.

How to Return or Exchange an Item
To return or exchange an item you ordered online or over the phone, please contact Customer Support for instructions and to obtain a return authorization number. You may return or exchange an item by mail or at your local Distribution store if it is sold there. (The distribution store may at its own discretion agree to receive the item.)

Unless we made an error with your order, the item was defective, or we provide you with a return label, you will be required to pay return shipping for your return or exchange. All returns must be accompanied by the original packing slip.

Unless a product is defective or a garment item does not fit, returns and exchanges will only be accepted if:

  1. The item is in new condition.
  2. The item is returned with all original packaging and accessories.
  3. Media items (such as music and movies) are unopened and still in their plastic wrap.
  4. Clothing is unworn.

Refunds
Refunds will generally be issued in the same method and currency of payment as the original payment, but we may choose, at our sole discretion, to issue refunds in another form or currency as we deem appropriate. If you return an item purchased online or over the phone to a distribution store, the amount of your refund will be limited to the current selling price of that item in the distribution store.

Defective, Damaged, or Missing Items
If an item you ordered is defective, damaged during shipping, or does not arrive, we will, at your option, replace the item at no cost to you (provided the item is available) or refund the full purchase price, including the shipping and handling expenses you incurred. Please contact Customer Support to arrange for a replacement or refund. Requests to replace defective, damaged, or missing items must be made within 90 calendar days from the day you ordered the item.

For food storage items, refunds or replacements will only be given for the portion of the order that is damaged.

Personalized or Customized Items
Unless there was an error with your order or the item is defective, items that have been personalized or customized may not be returned or exchanged.

Garments
For specific information about returning garments, see the Garment Return Policy.

If you are unsure of your size, test the fit with one item before opening others.

Please contact Customer Support if you receive defective garments or the wrong size.

Magazines
Please contact Customer Support if you do not receive an issue of a magazine or if you are not satisfied with your magazine purchase. Under certain circumstances, the magazine subscription can be canceled, and a refund received for any remaining issues.

Please contact Customer Support for any other questions you have regarding your purchase.

Store Locations

See our list of stores by country.

Contact Us

A Customer Support representative is ready to help you at help@store.ChurchofJesusChrist.org or by telephone. » Please provide your name and order number or magazine subscription account number if applicable.