Checking System Health

Last Updated: 9 September 2021 at 10:45

Computer systems operate in a constantly changing environment. It is important that as a technology specialist, you regularly evaluate the system health of all clerk computers in the stake.

There are many systems trying to access or update the computer system. Some of these updates are appropriate, but some are malicious attacks seeking unapproved access to the clerk computer. Performing system health checks will help protect machines from being misused.

TASK: CONFIRM COMPUTER FUNCTIONALITY

  1. Verify that the system powers on properly.
  2. Verify that the hard drive is not compromised:
    • Open Explorer and select This PC in the sidebar.
    • Right-click the C: drive and select Properties on the menu.
    • Select the Tools tab and click Check.
    • Scan the drive.
  3. Confirm that the mouse, keyboard, and monitors function properly.
    • If there are problems with any component, make sure the computer is running the latest device drivers.
  4. Confirm that the computer is connected to the internet by running a speed check or by opening a browser and testing an internet search.

TASK: CONFIRM PRINTER/COPIER FUNCTIONALITY

  1. Confirm that printers are functioning properly.
    • If the printer is connected to the network via Wi-Fi, it may not function properly unless it has been registered to the list of devices in TM.ChurchofJesusChrist.org that bypass the Liahona splash screen test.
  2. If there are problems with any component, make sure that the computer is running the latest device drivers.

TASK: CONFIRM SECURITY OF SYSTEM

  1. Confirm that each system user has his or her own password and that it is properly protected.
  2. Make sure that the computer is always connected to the firewall and that the firewall is functional.
  3. Identify and remove any viruses.
    • For Windows Defender, use the following steps:
      • Right-click the Defender icon (a shield) at the right side of the taskbar (it may be hidden in a pop-up tray).
      • Select View security dashboard.
      • Click Virus and threat protection in the sidebar.
      • Click Run a new advanced scan.
        • This may take an hour or more to complete; be sure to give yourself sufficient time to run the program.

TASK: REMOVE ANY UNAPPROVED SOFTWARE

Clerk computers should only be used for Church functions such as managing membership records and finances. Local stake leaders can approve additional software if it is needed for specific Church use. Improperly licensed software should be removed.

  1. Remove any software that is not being used for Church purposes.

TASK: CONFIRM THAT THE MACHINE IS OPERATING WITH THE MOST CURRENT VERSION OF WINDOWS

  1. Check your system settings for any potential updates:
    • Open¬†Settings.
    • Click Update and Security.
    • Select Windows Update on the left.
    • Click View update history.
    • Check that each update has installed successfully.

TASK: CONFIRM THAT COMPUTERS ARE LEFT ON WHEN NOT IN USE

  1. Where possible, the clerk computer should be left on so it can receive updates when it is not in use. It may not be advisable to leave computers on in areas where electricity costs are high or where the meetinghouse runs on a generator that is only powered on as needed. In these cases, when power is applied to the computer system, it may need to reboot while performing updates.