IT Support—Global Service Center

Last Updated: 10 September 2019 at 08:38

The IT Support division of the Global Service Center (GSC) provides technical support for technology specialists when they are unable to find answers or solutions to problems on this website. IT Support may be able to assist with the following items:

  • Network or internet connection issues, including using Meetinghouse Firewall and Church-managed wireless access points
  • Satellite broadcasts or webcasts
  • Personal video conferencing

Who Is Authorized to Contact IT Support?

Only technology specialists, physical facilities representatives, facilities management groups, and area offices are authorized to contact IT Support. All other individuals should contact their stake or district technology specialist for assistance with meetinghouse technology.

Available Languages and Hours

IT Support can assist people in the following languages at the times and days indicated. All times are mountain time:

Language Hours of operation (please adjust to your time zone)

English:

  • Available 24/7
  • Except between 6:00 PM Saturday and 6:00 AM Sunday

Japanese:  

  • Mon. - Fri. 4:30 PM – 1:00 AM
  • Fri. 8:00 PM - Sat. 4:00 AM
  • Sat. 4:00 PM - Sun. 12:00 AM

Portuguese: 

  • Mon. - Fri. 3:00 AM – 1:00 PM

Russian: 

  • Sun. - Thur. 11:00 PM – 8:00 AM (ends Friday morning)

Spanish: 

  • Mon. - Fri. 4:00 AM – 8:00 PM

Tagalog:

  • Sun. 5:00 PM - Mon. 2:00 AM
  • Mon. & Tue. 4:30 PM - Tue. 2:00 AM
  • Wed. & Thur. 4:00 PM - Thur. 2:00 AM
  • Fri. 4:00 PM - 9:00 PM

Contacting IT Support

Authorized individuals may contact IT Support in the following ways:

By phone

By email