Improving Meetinghouse Internet Access

Last Updated: 23 December 2019 at 11:51

Introduction

Meetinghouse internet is a valuable resource to help Church members fulfill callings, to provide access to Church websites, and to help people learn about the Church and share the gospel. Users should be aware that meetinghouse internet is a shared resource and that they should not overuse it.

Internet service in meetinghouses is intended to further the purposes of the Church and to support administrative functions. Non–Church-related internet use in meetinghouses may limit the ability of leaders and members to access Church-related content. This article explores ways to improve meetinghouse firewall performance, reduce meetinghouse internet traffic, and improve meetinghouse network access.

Network Equipment

Ensuring the network equipment in the meetinghouse meets the standards provided by the Church can help improve internet performance. The following is a list of approved network equipment for the meetinghouse:

  • Firewall – Meraki MX64 
  • Wireless Access Point (WAP) – Meraki MR33 
  • Network Switch – Cisco SG110 or equivalent 

Ensuring enough WAPs have been deployed and properly installed will also improve internet experience in the meetinghouse. Review the “Wireless Best Practices” article to determine if your WAPs have been properly deployed.

Member Education

Mobile devices consume network resources even when they are not actively being used. Encourage members to disconnect from the meetinghouse internet if they do not require this resource for Church related activities.

Most of the content provided by the Church can be downloaded. Encourage teachers with internet access at home to download media content for their lessons before coming to church. 

Turn Off Wireless

Stake technology specialists can turn off the building’s wireless network (WiFi) for appropriate events or timeframes through Technology Manager (tm.ChurchofJesusChrist.org). Turning off the wireless network allows internet access only to wired network devices, such as webcast equipment, clerks’ computers, and some family history center computers. 

Firewall Filtering Policy

Leaders can limit use of the meetinghouse network by selecting more restrictive filtering policies. In Technology Manager, local leaders can apply one of three filtering options in order to meet their needs:

  • Managed: Blocks access to websites and inappropriate content, such as gambling, file sharing, adult content, gaming, entertainment, and some social media sites. 
  • Moderate: Blocks all sites included in the Managed policy described above, and blocks app store downloads and updates. Church-related apps cannot be downloaded or updated with this policy, but the apps are functional if previously downloaded. Implementing this policy may significantly improve internet performance for Church-related purposes compared to only implementing the Managed policy. 
  • Strict: Allows access to a more limited set of websites. This includes common family history sites and sites used in missionary work. Church-related apps cannot be downloaded or updated with this policy, but the apps are functional if previously downloaded. Implementing this policy may further improve internet performance compared to implementing the Moderate policy.

Send emails to mht@ChurchofJesusChrist.org when you are unable to resolve the issue. Contact the Global Service Center (GSC) to log a ticket and get support.