Disabling Wireless Access

Last Updated: 23 December 2019 at 11:52


The disable feature prevents devices from using LDSAccess. Disabling wireless is useful for preserving internet bandwidth during important meetings or webcasts. Once wireless access is disabled, the building’s network is still available through the wired network.

Certain positions in Technology Manager have additional permissions to disable or enable wireless access. Members without these permissions, including assistant technology specialists, should coordinate with these members to manage wireless access in meetinghouses.

  • Stake/District Presidencies
  • Bishoprics
  • Branch Presidencies
  • Stake/District Clerks
  • Stake/District Technology Specialists (STS)
  • Facilities Managers

The Stake Technology Specialist is generally responsible for using this feature. Once disabled, wireless access may be re-enabled through Technology Manager. The date, time, and name of the individual making wireless network changes will be recorded in a history log.

Detailed Instructions

Meetinghouse wireless access may be disabled and enabled using the Technology Manager application. This allows local leaders to disable or enable wireless access without physical access to the firewall.

This feature should only be used under the direction and instructions of the Stake or District President responsible for the meetinghouse. Church units who use the feature must carefully coordinate and communicate its use and timing. 

Disable All Access Points:

  1. Visit tm.ChurchofJesusChrist.org and log in using your Church Account username and password
  2. Search for and select the firewall location from available buildings in your dashboard
  3. Click on the Serial # of a specific firewall (e.g. Q2KN-####-####)
  4. Click on the DEVICES tab
  5. Move the slider under the Enabled/Disabled column to the disabled state for each access point to turn them off. A green slider indicates the access points are enabled and red indicates they are disabled.

Once disabled, wireless access points should no longer allow “LDSAccess” wireless connections in the building. Confirm LDSAccess is no longer available throughout the building with a laptop or mobile device. If LDSAccess is still being broadcast, you may have to enable and disable all or some access points again. Physically disconnecting the access points from the network will also eliminate the ability for a wireless device to use network resources. 

Wireless access may be re-enabled through Technology Manager from a device either connected to the building’s wired network or connected to a different internet service. This is done by following the same steps above but moving the slider back to enabled (green).

IMPORTANT: Leaders must remember to re-enable wireless access following the meeting or event.

Issues associated with the enable/disable wireless feature should be directed to the Global Service Center.

Note: The disabling of individual wireless access points through the Global Service Center instead of using Technology Manager is not recommended as is often costly and time-consuming to Church resources.