Frequently Asked Questions for U.S. and Canadian Residents

Passport Book

Your passport book cannot expire within 6 months of your release date. If it will, you must renew your passport before applying for any visas. Please pay the extra fees to expedite the renewal of the passport. Expediting times can take from 4–8 weeks to process.

Please send your passport book to the Travel Office. All of the consulates require a passport book to place the visas in them. If a photocopy of the passport ID page is also requested, please send both the passport book and the photocopy.

What if missionaries don't sign their middle name on their passport?

Missionaries should leave their signature as is.

Can I travel internationally before going to the MTC?

Please do not schedule any international travel within 45 days of your MTC date. This includes travel to Canada or Mexico and any cruises that are outside of the United States.

There is an error on my visa application(s) What do I do?

You may make needed corrections on your visa application(s) using white-out tape (not liquid) and correcting the responses in BLACK ink. Please write legibly in CAPITAL LETTERS.

If missionaries lose their visa packet, can they get a new one?

Yes. Please call 1-800-537-3537 and ask for the visa packet to be mailed to the missionary.

Do missionaries have to make a personal appearance at a consulate?

Yes. After you arrive at the Provo MTC you will be scheduled for your personal appearance at the Los Angeles consulate. The MTC travel office will give you your packet and instructions for a 1-day trip.

How long do the visas take to be completed?

We allow up to 30 days for all of the visas to be processed.

When will I receive my passport and itinerary?

You will receive your travel documents at the MTC before you travel.


Please refer all immunization questions to your personal doctor, or you may call the Missionary Department Nurse at (801)-240-6454 for further clarification.

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